Last updated: May 24, 2018
At Perception Partners, we are committed to being transparent about the data we collect about you, why we collect it, how we process it, and who we share it with. We take the utmost care in handling your data and ensuring that your privacy is safeguarded.
Information We Gather is the information you provide us:
When you make a request to get a trial or demo of our software, download the free copy of any e-book / report/ presentations or subscribe to our email newsletter or contact us through contact-us inquiry form you provide the following details:
Name – This is used during communications in order to address you.
Email – This is required to create a unique account in our software for you to access the application. And to add you to our newsletter list for product /company / marketing / for sending newsletter / product and promotional updates.
Password – Along with your email, a password is required to authenticate and provide access to your sofware account(s).
Phone Number – This is to communicate with you about new features/ promotions/ support/ price update or any other real time inquiry you may have.
Extended Profile – We collect your role, organization name and country name.
The extended profile information is used to help us design new product offerings, provide tips, and design features that might be beneficial for that role.
It is up to you whether you want to provide this information. Providing this information helps you get more relevant features, custom content and tailored tips to get your job done better, and over the long run, shape the features in the product that serve your needs better.
If you purchased any of our Intellar or Replicatch plans, then we may ask you about your credit card details along with other billing information (like company name and address). These are required to authorize the payment and also to generate invoices. The credit card and other payment information is not stored with Perception Partnes. We encrypt the information and share it with the payment gateway to process the transaction.
When you visit one of our web sites, we may store some or all of the following: the Internet address from which you access the web site, date and time, the Internet address of the web site from which you linked to our site, the name of the file or words you searched, items clicked on a page, and the browser and operating system used. This information is used to measure the number of visitors to the various sections of our site and identify system performance or problem areas. We also use this information to help us expand the coverage of the site, to analyze patterns of usage, and to make the site more useful. However, this information is not used for associating search terms or patterns of site navigation with individual users. On occasion, Perception Partners may provide this information to third party entities it contracts with for the purposes of research analysis.
The collected data is used to send the requested content and/or newsletters and we do not sell this data to any third parties.
Service Usage Data
For improvement purposes, we keep anonymous records of your visit to our websites and blogs. The records include data such as the number of visits and time spent on pages, interactions like clicks on buttons or links, as well as search terms.
Device information, and data on your operating system and web browser are also anonymously collected and aggregated to ensure the best performance of our site.
Part of the above information is also temporarily stored in cookies.
Whenever you visit any of our pages, we receive the URL of the pages that you came from and the destination page that you landed on. As part of the page request, we collect your IP address, proxy server, operating system, web browser and add-ons, device identifier and/or ISP and mobile data provider. This data is collected anonymously and aggregated without any personal information to attribute against.
For improvement purposes we keep anonymous records of your visit to our Intellar and Replicatch applications and your usage. Usage includes interactions like clicks on buttons or links, feature usage.
A “cookie” is a small file that a Web site transfers to your computer’s hard disk allowing our server to “remember” specific information about your session. While visiting certain web pages you may occasionally encounter a Web page that employs cookies to make it easier to use the dynamic features of these Web pages. The cookie and the information about your session will be destroyed automatically shortly after you close your browser-it is not permanently stored on your computer. You can set your browser to disable cookies or prompt you before a cookie is accepted. If you do not want to receive cookies, you will still be able to use the perceptionpartners.com and intellar.com sites, but will be unable to use cookie-dependent features. In exceptional circumstances persistent cookies may be employed, but they are never used for tracking users’ queries or navigation through the site.
Third Party Cookies
We also set cookies from trusted third parties (called third party cookies) to provide some functionality.
These cookies are used to monitor and measure site performance, page visits, and support live chat with our sales and support teams.
We use social media buttons and/or plugins on our site to allow you to connect with us via your social accounts. Those plugins set their own cookies as outlined in their privacy policies.
Information about your use of our website is shared with trusted social media, advertising and analytics partners in order to customize content and advertising, to provide social media features and to analyze traffic to our website.
Support, Surveys & Service Cancellation Information
When you reach out to Perception Partners support for assistance, we collect data about your application issue or feedback, to allow us to investigate any reported issues.
We store this interaction information for quality assurance purposes and to improve our customer support. We also store your responses and interactions as part of any user surveys, and feedback sessions. When you cancel your purchase, we collect data about cancellation reasons and any other feedback you provide us with.
We often introduce new features, some of which may require the collection of new information. If we collect personal data that is different than previously stated, or change the way we process and share them, then we’ll amend our policies and ask you to provide consent as required.
Intellar® and Replicatch® Applications Use of Data
We will contact you to communicate about key account changes (including password reset, account deletion etc), billing reminders, invoices, to answer support queries, availability of services and outages, network updates or other service/application related issues, security updates, legal and policy updates. You cannot opt out of receiving these critical service, security and legal updates from us.
Apart from critical communication, we may reach out to notify you about the product updates and announcements (including new feature launches, changes to existing features or functionality, new template launches etc), send newsletters and other product and design tips via email, you can anytime opt out of this communication.
We may contact you through email only if you have opted in to receive communication via this channel. Our Newsletter communication is powered by Mailchimp. We store your contact information and name to email you with the communications you have opted to receive.
As a registered user of Perception Partners, Intellar or Replicatch, you can change the email communication preferences. As a visitor of our websites and as a registered user, you can change your communication preferences to the newsletters you might have subscribed to.
We use data about our registered users and visitors to support communications and campaigns to promote subscription, and engagement with our products and services. We do not sell your data to anyone.
Research & Development
We use data including qualitative feedback from registered users and public, collected via uservoice / website surveys, polls or other means to conduct research and development to improve our products and services. You are not obligated to participate in these research processes and you can choose to provide your feedback in any way that is convenient to you.
We use your data including your usage, communications, and interactions with us to investigate, resolve and respond to any issues or complaints you have with our products or services. This data is also used for quality assurance and to improve our customer support processes.
Change in Control or Sale
Rights of Users
Rights to Access & Rectify Your Information
Any data you share with us or create using the application is accessible to you. You can place a request with us to download all your personal data at email@example.com
Our collection and processing of your personal data is based on lawful processing. Lawful basis for data processing includes explicit consent that you have provided us, and through contract with you (for example to carry out any contractual obligation that we may have entered with you), and for legitimate business interests that include providing you with our products and services.
Any consent that you provide can be revoked by you at any time. However, where legitimate business interests are concerned, you have the right to object to data collection and processing in which case we reserve the right to delete your account to comply with your objection to having your data stored and processed.
Perception Partners ("us", "we", or "our") operates https://www.perceptionpartners.com and https://www.intellar.com (the "Sites"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Sites.
We use your Personal Information only for providing and improving the Sites. By using the Sites, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
While using our Sites, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, title, employer and interests ("Personal Information").
Like many site operators, we collect information that your browser sends whenever you visit our Sites ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Sites that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze user statistics, including yours.
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that is used for marketing purposes.
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web sites and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Sites.
Behavioral Targeting / Re-Targeting
We may partner with third parties to display advertising on our Sites and manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this Sites and other sites in order to provide you advertising based upon your browsing activities and interests. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. If you access the Sites on your mobile device, you may not be able to control tracking technologies through the settings.
Our email technology allows you to unsubscribe yourself at any time.
The security of your Personal Information is important to us, but remembers that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.